Welcome to Love My Credit Union Rewards! Below is a list of frequently asked questions and answers that will help guide you through the Love My Credit Union Rewards program.
Simply click on the category which best describes your question, then click on the question to reveal the answer.
If you have any further questions, please contact our team at ClientSupport@cusolutionsgroup.com.
Love My Credit Union Rewards is a membership enhancement program that provides exclusive discounts and offers to credit union members on select products and services. This program is available to all credit unions nationwide.
We would love for you to promote all of the Love My Credit Union Rewards offers to your members but understand that this may not always be possible. The best answer is for you to select products that may be of interest to your members or that may link to a core product/service that you would like to grow within your membership or use to attract new members to your credit union.
Visit our Partner Offers page for information about which offers you can share with your members.
No! All the partner offers included in Love My Credit Union Rewards are offered free to credit unions and your members. CU Solutions Group negotiates the deals, facilitates the technology and provides the savings to your members free of charge.
You can contact our Client Support team at ClientSupport@cusolutionsgroup.com.
Yes you can. Since we have brand standards that must be maintained, the marketing materials you create must include approved images, offer, messaging, links, and must be approved by Love My Credit Union Rewards. To request approval, please forward a draft of the the custom marketing materials to ClientSupport@cusolutionsgroup.com.
All marketing materials MUST link to your credit union's custom Click URL that is specific for each program. This ensures that your members get the most current member offer, and get credit for their purchase so they can earn their cash reward (for our Carvana and Xfinity program offers).
All custom Click URLs can be found on the same page where you obtain the actual marketing asset.
Unfortunately printed materials are no longer available. With the marketplace shift to digital, we have eliminated all printed materials (inserts, flyers and posters) and are now offering a variety of high-quality digital assets to help credit unions effectively market the program to their members.
We provide a variety of FREE digital marketing materials such as website and mobile banners, email templates, social media images and content, newsletter copy, and digital ads. Click here to access our Marketing Materials page.
Marketing materials are available for FREE and can be accessed by clicking on the yellow Marketing Materials button at the top of this page (or you can click here).
With all LMCUR Programs, there is no cost for your credit union to participate, we simply ask that you market these offers to your membership. All program marketing materials are free and available to participating credit unions.
Please send a 120 x 90 pixel logo in .gif format and on transparent background to ClientSupport@CUSolutionsGroup.com. Please allow 1-2 business days for our team to complete the update.
Emails are the most effective way to market the program. If you are unable to send third party emails, we recommend another form of member communication such as mobile app and/or online banking banner placement, or an e-newsletter. Click here to access the Tax Services marketing materials along with your credit union's custom URL.
Members must visit taxservices.lovemycreditunion.org and click on the ‘Get Coupon’ link to generate a coupon with a unique coupon code. The coupon must be presented to the H&R Block tax professional prior to the completion of their initial tax interview.
New H&R Block clients can save $25 on in-office tax preparation services, and returning clients get the Tax Identity Shield® add-on for FREE. (A new H&R Block client is an individual who did not use H&R Block or Block Advisors office services to prepare their 2020 tax return.)
To access the offer, members must visit taxservices.lovemycreditunion.org and click on the ‘Get Coupon’ link to generate a coupon which includes a unique coupon code. The coupon must be presented to the H&R Block tax professional prior to the completion of their initial tax interview. Please note that all Tax Services marketing materials include HTML codes and/or custom click URLs to provide a co-branded experience taking your members directly to the Tax Services landing page.
If you are enrolled in our Tax Services Program, visit the Program Sales Reports section of the Partner Center where you will find reports that show member usage of the TurboTax and H&R Block discounts. The reports are updated weekly during tax season.
Click here to update your co-branding on your TurboTax microsite. Please note that there are two logo placements on your TurboTax microsite which must be in .gif format in the sizes shown below.
Marketing timing is essential as over 40% of members will finish their taxes by mid-February.
Marketing Best Practices
Yes. Enrollment in the Tax Services program is required to offer the TurboTax and H&R Block discounts to your members, to have your credit union's co-branded TurboTax microsite created, and to access our FREE marketing materials. Enrollment is quick and easy. Simply visit our Partner Center Dashboard and click on the Enroll button in the Tax Services section.
New and returning filers can save up to $15 on TurboTax online federal products. This discount is built into the product pricing when members access your credit union’s TurboTax microsite.
Please note that all Tax Services marketing materials include HTML codes and/or custom click URLs to provide a co-branded experience taking your members directly to the Tax Services landing page.