Program FAQ Hub

Welcome to Love My Credit Union Rewards! Below is a list of frequently asked questions and answers that will help guide you through the Love My Credit Union Rewards program. 

Simply click on the category which best describes your question, then click on the question to reveal the answer.

If you have any further questions, please contact our team at ClientSupport@cusolutionsgroup.com.


Frequently Asked Questions -  Please click on the plus (+) sign to expand each section.

General Questions

Marketing Questions

Carvana Questions

The Carvana cash rewards offer through Love My Credit Union Rewards will end 12/31/22 at 11:59 pm ET. Members will have until 1/31/23 to register for any Carvana vehicle purchase through Love My Credit Union Rewards prior to the offer end date. Our Member Support Team will be available to answer any questions your members may have regarding the program offer ending and final cash reward deposits.

We ask that you please remove any Carvana marketing from your website and member communications by December 27, 2022.

IdentityIQ Questions

The IdentityIQ program partnership has ended. Effective December 30, 2022, the offer will be removed from Love My Credit Union Rewards.

We kindly request you remove any IdentityIQ marketing from your website and member communications by December 30, 2022.

Tax Services Questions

Xfinity Questions

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