Welcome to Love My Credit Union Rewards! Below is a list of frequently asked questions and answers that will help guide you through the Love My Credit Union Rewards program.
Simply click on the category which best describes your question, then click on the question to reveal the answer.
If you have any further questions, please contact our team at ClientSupport@cusolutionsgroup.com.
Love My Credit Union Rewards is a membership enhancement program that provides exclusive discounts and offers to credit union members on select products and services. This program is available to all credit unions nationwide.
We would love for you to promote all of the Love My Credit Union Rewards offers to your members but understand that this may not always be possible. The best answer is for you to select products that may be of interest to your members or that may link to a core product/service that you would like to grow within your membership or use to attract new members to your credit union.
Visit our Partner Offers page for information about which offers you can share with your members.
No! All the partner offers included in Love My Credit Union Rewards are offered free to credit unions and your members. CU Solutions Group negotiates the deals, facilitates the technology and provides the savings to your members free of charge.
You can contact our Client Support team at ClientSupport@cusolutionsgroup.com.
Yes you can. Since we have brand standards that must be maintained, the marketing materials you create must include approved images, offer, messaging, links, and must be approved by Love My Credit Union Rewards. To request approval, please forward a draft of the the custom marketing materials to ClientSupport@cusolutionsgroup.com.
All marketing materials MUST link to your credit union's custom Click URL that is specific for each program. This ensures that your members get the most current member offer, and get credit for their purchase so they can earn their cash reward (for our Carvana and Xfinity program offers).
All custom Click URLs can be found on the same page where you obtain the actual marketing asset.
Unfortunately printed materials are no longer available. With the marketplace shift to digital, we have eliminated all printed materials (inserts, flyers and posters) and are now offering a variety of high-quality digital assets to help credit unions effectively market the program to their members.
We provide a variety of FREE digital marketing materials such as website and mobile banners, email templates, social media images and content, newsletter copy, and digital ads. Click here to access our Marketing Materials page.
Marketing materials are available for FREE and can be accessed by clicking on the yellow Marketing Materials button at the top of this page (or you can click here).
The Carvana cash rewards offer through Love My Credit Union Rewards will end 12/31/22 at 11:59 pm ET. Members will have until 1/31/23 to register for any Carvana vehicle purchase through Love My Credit Union Rewards prior to the offer end date. Our Member Support Team will be available to answer any questions your members may have regarding the program offer ending and final cash reward deposits.
We ask that you please remove any Carvana marketing from your website and member communications by December 27, 2022.
The IdentityIQ program partnership has ended. Effective December 30, 2022, the offer will be removed from Love My Credit Union Rewards.
We kindly request you remove any IdentityIQ marketing from your website and member communications by December 30, 2022.
With all LMCUR Programs, there is no cost for your credit union to participate, we simply ask that you market these offers to your membership. All program marketing materials are free and available to participating credit unions.
Please send a 120 x 90 pixel logo in .gif format and on transparent background to ClientSupport@CUSolutionsGroup.com. Please allow 1-2 business days for our team to complete the update.
Emails are the most effective way to market the program. If you are unable to send third party emails, we recommend another form of member communication such as mobile app and/or online banking banner placement, or an e-newsletter. Click here to access the Tax Services marketing materials along with your credit union's custom URL.
Members must visit taxservices.lovemycreditunion.org and click on the ‘Get Coupon’ link to generate a coupon with a unique coupon code. The coupon must be presented to the H&R Block tax professional prior to the completion of their initial tax interview.
New H&R Block clients can save $25 on in-office tax preparation services, and returning clients get the Tax Identity Shield® add-on for FREE. (A new H&R Block client is an individual who did not use H&R Block or Block Advisors office services to prepare their 2020 tax return.)
To access the offer, members must visit taxservices.lovemycreditunion.org and click on the ‘Get Coupon’ link to generate a coupon which includes a unique coupon code. The coupon must be presented to the H&R Block tax professional prior to the completion of their initial tax interview. Please note that all Tax Services marketing materials include HTML codes and/or custom click URLs to provide a co-branded experience taking your members directly to the Tax Services landing page.
If you are enrolled in our Tax Services Program, visit the Program Sales Reports section of the Partner Center where you will find reports that show member usage of the TurboTax and H&R Block discounts. The reports are updated weekly during tax season.
Click here to update your co-branding on your TurboTax microsite. Please note that there are two logo placements on your TurboTax microsite which must be in .gif format in the sizes shown below.
Marketing timing is essential as over 40% of members will finish their taxes by mid-February.
Marketing Best Practices
Visit the Tax Services Marketing Materials page for turnkey assets throughout the tax season. For additional marketing tips and best practices click here.
Yes. Enrollment in the Tax Services program is required to offer the TurboTax and H&R Block discounts to your members, to have your credit union's co-branded TurboTax microsite created, and to access our FREE marketing materials. Enrollment is quick and easy. Simply visit our Partner Center Dashboard and click on the Enroll button in the Tax Services section.
New and returning filers can save up to $15 on TurboTax online federal products. This discount is built into the product pricing when members access your credit union’s TurboTax microsite.
Please note that all Tax Services marketing materials include HTML codes and/or custom click URLs to provide a co-branded experience taking your members directly to the Tax Services landing page.
Xfinity delivers the best in Internet, entertainment, voice, and home security, all working together to give customers instant access to the things that matter most – anywhere, anytime.
Xfinity makes it easy to get connected in the digital era. With Xfinity, Internet, TV, home phone, and home security are designed to work together, and better as one, to make it easier than ever for customers to stay connected to what they love. So, whether at home or out and about, Xfinity will ensure everyone has simple and easy access to the best products — plus get great savings and value, too.
Click here to access an overview of our Xfinity program.
Yes! LMCUR cash rewards are stackable with other Xfinity affinity offers AND any Xfinity merchandising/temporary offers. Example offers include:
Yes. In order to access FREE marketing materials, your credit union will need to enroll in our Xfinity program and agree to market the offer to your members.
To enroll, please visit our Partner Center Dashboard and click on the Enroll button under the Xfinity section, or you can click here.
Members can get up to $150 in cash rewards when they purchase and connect eligible NEW Xfinity services through the LMCUR website.
All credit union members are eligible for the cash rewards only in connection with new purchased and connected Xfinity residential services (eligible services) that are purchased through the Love My Credit Union Rewards (LMCUR) website.
Additional eligibility requirements include:
The Love My Credit Union Rewards Xfinity program cash rewards are available only in connection with new purchased and connected Xfinity residential services (Eligible Services) purchased through the LMCUR website (xfinity.lovemycreditunion.org). A member can be a current Xfinity customer and add NEW eligible services through the LMCUR website and be eligible to receive the cash reward(s). The cash reward(s) are not eligible on existing services members have purchased/connected through a different method.
Currently there is no revenue available to credit unions for the Xfinity program.
Members MUST register for their Xfinity cash reward after they purchase their new Xfinity service. To register, members must visit https://xfinity.lovemycreditunion.org and submit the registration form.
Cash rewards are paid by Love My Credit Union Rewards and will be deposited via ACH to the member’s credit union account within 8-10 weeks after submitting the Xfinity cash rewards registration.
With all LMCUR Programs, there is no cost for your credit union to participate, we simply ask that you market these offers to your membership. All program marketing materials are free and available to participating credit unions.
For Cash Reward deposit questions, please direct members to contact the Love My Credit Union Rewards (LMCUR) Member Support Team.
The LMCUR Member Support Team is available by email at membersupport@lovemycreditunion.org and by phone Monday - Friday from 9:00 am – 5:00 pm EST at (844) 703-0123.
